General

Garena Shell

• What is Garena Shell? What can Garena Shell do?
• Can I convert Garena Shells to money?
• What is the price for Garena Shell?
• What are the available payment methods in my region?
• I hear about Garena retailers. Who are they? And how do I find them?

Account Related

• What do I do if I forget my account password?
• What do I do if my account is stolen?
• If my account is banned can I get my Garena Shells back?
• How do I check my account balance?
• How do I check my transaction records?

Account Top-up

• Can I use credit card to top up my account?
• Can I use my credit card to top up for my friend’s account?
• Can I transfer my Garena Shells from one account to another?
• Can I buy specific number of Garena Shells other than the standard 10/20/50/100?
• I’ve made payment, but I don’t see Garena Shells in my account. What should I do?
• What is transaction ID? How to find it?
• How to show my evidence of payment?
• How to I contact Garena for payment related support?
• Why is my payment refunded? What should I do if I still want to buy Garena Shells?

Prepaid Card

• Where can I purchase prepaid card?
• How to top up my account using prepaid card?
• Will the prepaid card expire?

Gateways